Can anyone explain the Roger Dunn return policy?

Golf Equipment
1

I’m looking for some clarity on the Roger Dunn return policy, especially regarding their 90-day satisfaction guarantee. I’ve been considering purchasing some new golf clubs and accessories, but I want to make sure I understand how the returns and exchanges work if something doesn’t meet my expectations.

Key Points I Need Clarification On:

  • 90-Day Satisfaction Guarantee: Is this guaranteed even for clubs that have been used? What are the specific conditions?
  • Process for Returns: How should I initiate a return? Is it as simple as bringing the item back to the store?
  • Exchanges: If I decide to exchange an item rather than return it, what does that look like?
  • Customer Experiences: Any insights or experiences you can share about the process? How accommodating are they when it comes to returns or exchanges?

I want to make informed choices, especially if I am making a significant investment. Any advice or experiences you can share would be really helpful! Thanks in advance.

2

I can help with that! The Roger Dunn return policy allows returns on most items within 30 days of purchase. Specifics may vary, so be sure to check your receipt for exact details.

3

Thanks for the info! Are there any items that are strictly NOT returnable?

4

Yes, there are a few exceptions! Personalized or custom items usually can’t be returned. Also, clearance items often have different policies, so always check when buying.

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5

Great question! For most items, yes, they should ideally be in their original packaging. However, if the product is defective, they may make exceptions.

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6

Good to know! So does the item need to be in original packaging for a return?

7

That’s helpful! How about the time frame for exchanges, is it the same as returns?

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8

Yes, exchanges typically follow the same 30-day window. If you miss that, you might be out of luck unless it’s a defective product.

9

I’ve had a good experience with returns at Roger Dunn. They seemed pretty lenient as long as you don’t return too many items in a short time frame.

10

That’s reassuring! Do you think they would accept a return without a receipt?

11

Typically, they will try to help you, but returns without a receipt are hit or miss. It’s best to keep the receipt if possible.

12

I can’t help but wonder if the return policy changes during holiday seasons. Anyone have insight on that?

13

Actually, I’ve read that many retailers extend their return policies during the holidays! It’s always good to check their website for specific announcements.

14

That’s smart! I guess I better get my returns sorted out before then.

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15

Returning stuff can be annoying—like a chore! But knowing the policies helps a lot, thanks everyone!

16

At least it’s not as bad as doing taxes, right? Returns seem simple in comparison!

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17

Haha, true! Honestly, it’s nice to have some clarity when shopping, so we can avoid unpleasant surprises!

18

I’ve returned items to Roger Dunn a couple of times. The process was pretty straightforward. Just keep your receipt and make sure the items are in good condition!

19

That’s great to hear, aholland! I was worried about the condition since I accidentally ripped the box. Did you face any issues?

20

I had a bit of trouble with a return last month. Their customer service took a while to respond, but they eventually processed my return without a hitch.