Any Tips on FootJoy Customer Service?

Golf Equipment
1

I’m reaching out to see if anyone here has had experiences with FootJoy’s customer service. I’ve been having some issues with my golf shoes and could really use some guidance.

Here are a few questions I’m hoping someone might help with:

  • Returns: How hassle-free is the return process? I’d like to know if they stand by their products, especially when it comes to comfort and fit.
  • Support: What has your experience been like when contacting customer service for support? Are they responsive and helpful?
  • Warranty: Did you ever have to use their warranty, and if so, how was that experience?
  • Feedback: Any general thoughts on FootJoy products and their durability?

Any insights or personal experiences would be appreciated! I know the golf community is pretty supportive, so I thought this would be the perfect place to ask.

2

I’ve had good experiences with FootJoy’s customer service! You can reach them at 1-800-224-8501 for phone support. They are usually pretty responsive!

3

I’ve been using their live chat feature on the website. It’s faster than phone calls and I’ve found the reps to be quite knowledgeable.

4

I agree with you, Jamie! I emailed them once at customer.service@footjoy.com and got a reply within 24 hours. Very helpful staff!

5

That sounds convenient! I haven’t tried live chat yet. How’s the response time compared to calling?

6

I think live chat is about 5-10 minutes wait time usually. Pretty good! Just make sure to have your details ready for them.

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7

I had a frustrating experience once. Called the customer service and waited over 30 minutes to speak to someone. It was a bit stressful!

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8

Oh no, Gregory! That’s rough. Perhaps try live chat next time? Seems more efficient.

9

I completely agree. I find calling often leads to being put on hold forever. Live chat has been my go-to lately!

10

I’ve had some success with email too! Sometimes I think they get overwhelmed, though, especially around holidays.

11

True! I imagine they get a lot of inquiries. What do you think is the best time to contact them?

12

I’ve found mornings are best! Fewer people calling in, plus you start the day on a positive note with your issues resolved.

13

Haha true! Nothing like a good chat with customer service while sipping coffee to kick off the day!

14

Just remember to be patient. It’s all about how you approach them! Good luck with your requests, everyone!

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15

I’ve had mixed experiences with FootJoy’s customer service. Sizing can be tricky, so make sure to check their sizing guide before buying. They can assist with sizing issues, but it helps to provide clear photos of any problems.

16

I’ve heard they’re pretty responsive on social media! Sometimes it’s easier to DM them than calling.

17

Warranty claims can be a hassle, but if you follow their process closely, it usually goes smoothly. Just be patient and provide all necessary details upfront.

18

Totally agree! I had a defective pair last summer, and it took a bit of back and forth, but they eventually replaced them.

19

I’ve never had a defective item, but my friend returned a pair because they were too tight. FootJoy made the return process hassle-free, which is a big plus!

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20

That’s awesome to hear! It gives me hope for my next purchase. Any tips on selecting the right size?