That’s super fast! I always worry about how long returns can take. Did they cover shipping for the return?
Yes, Srixon covered the shipping for me as well. I was really impressed with their service! Makes me want to try more of their products.
I’ve heard mixed reviews about their customer service. Some say it’s great, while others faced difficulties. Has anyone had a bad experience? I’m curious about the variability.
I had a terrible experience. They sent me the wrong club after returning my defective one, and it took ages to sort it out. Definitely left a sour taste in my mouth.
I’m so sorry to hear that! It sounds really frustrating. Did you get escalation support or just the regular customer service line?
I ended up escalating it. That made a difference! I received a new club and an apology, but I’d rather not go through that again.
Wow, what a rollercoaster! At least they made it right in the end. I wonder if Srixon has seen a consistent increase in escalated cases recently.
Srixon’s policies are clear when it comes to defective products, but I think their execution varies by representative. It’s a bit of a gamble every time you call.
That’s so true! I’ve heard that consistency is key in customer support, and it doesn’t seem they have it figured out just yet.
My friend jokes that if you want a quick response, just complain on Twitter! They do tend to address issues quicker there. Anyone else tried that tactic?
Haha, I might just have to try that! Social media can be so powerful for customer service these days.
Reflecting on my own experience, I think having clear documentation always helps. It’s essential to keep receipts and photos. That’s what saved me!
Definitely! Documentation turned my shaky experience into a smoother one too. Always good to be prepared!
I’ve had mixed experiences with Srixon’s customer service. I once had a problem with my golf balls, and they responded quickly and replaced them. However, another time it took ages to even get a reply.
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I can relate to that! I had a similar situation where I received a defective driver, but they handled it well once I got in touch.
In my experience, Srixon’s support team has always been friendly. They helped me troubleshoot an issue I had with my shoes. Turnaround time was a bit slow, though.
It’s great to hear some positives! But can anyone share how long they usually take to respond to emails? I’ve heard mixed reviews.
I had a very quick response when I emailed them about a warranty issue. They sent a replacement within a week!
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Wow, that’s impressive! But I wonder if that’s consistent across all issues? Anyone had a slower experience?
My buddy waited over two weeks for a resolution regarding a faulty glove. It seemed like they were really backlogged at the time. Just depends on the situation, I guess.